Refund, Return & Warranty Policy

TP-9 Mobile Accessories World

Overview

TP-9 Mobile Accessories World operates as a B2B wholesale supplier.

Due to the nature of wholesale business, returns, refunds, and warranties are governed by strict conditions.
By placing an order with us, you agree to this policy.

Return Eligibility

Returns are accepted only in the following cases:

Product received is damaged during transit

Product received is defective / not working

Product received is different from the ordered item

Returns are not accepted for:

Change of mind

Low sales or unsold stock

Incorrect order placed by the buyer

Return Request Timeline

All return or damage complaints must be reported within 24 hours of delivery

Requests after 24 hours may not be accepted

To raise a request, please share:

Order details

Clear images or video of the issue

Invoice copy (if available)

Condition of Returned Products

Returned items must:

Be unused and in original condition

Have original packaging and accessories intact

Products showing signs of use, damage, or tampering will not be accepted.

Imported Products Disclaimer

Some products sold by TP-9 Mobile Accessories World are imported items.

Imported items do NOT carry any guarantee or warranty, unless clearly mentioned at the time of sale.

Counter / Checking Warranty Policy

Certain products are sold with counter-check / checking warranty only

Under checking warranty:

Only fresh and unused items will be replaced

Used items will NOT be replaced

Replacement is subject to inspection and approval

Warranty Replacement Terms

Replacement will be provided only with a fresh unit

Used or damaged items are not eligible for replacement

Physical damage, liquid damage, or mishandling will void warranty immediately

6 Months / 1 Year Warranty Products

Products sold with 6 months or 1 year warranty are covered strictly under warranty terms & conditions

Warranty applies only to manufacturing defects

Accessories and consumable parts may not be covered

Company / Brand Warranty

For branded or company products, only company-provided (care) warranty is applicable

TP-9 Mobile Accessories World acts only as a supplier

Warranty claims must be handled as per the brand’s official policy

Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed within 5–7 working days

Refunds will be issued via:

Bank transfer, or

Adjustment in the next order (as mutually agreed)

Shipping charges are non-refundable, unless the error is from our side.

Cash on Delivery (COD) Orders

For COD orders:

Refunds (if approved) will be processed only after product inspection

Buyer must share valid bank details

Non-Returnable Items

The following items are non-returnable:

Clearance or discounted products

Special offer items

Products damaged due to misuse or improper handling

Final Authority

All decisions regarding returns, refunds, and warranties taken by
TP-9 Mobile Accessories World shall be final and binding.

Policy Updates

TP-9 Mobile Accessories World reserves the right to modify this policy at any time without prior notice.
Updates will be reflected on this page.

Contact Us

For any refund, return, or warranty-related queries, please contact us via our website or WhatsApp.

TP-9 Mobile Accessories World
Ahmedabad, Gujarat, India